Return & Refund Policy

 

Where we ship

All Chechirp Boxes are in stock and ready to ship from our California warehouse. Currently, we only deliver within the U.S. 

 

Shipping times

Orders will ship within 24 hours and typically arrive within 7-10 business days.

 

Cost of delivery

Free shipping on orders over $30 for orders from US!

 

Returns

Orders placed between January 1, 2025, and June 30, 2025, are eligible for a 30-day hassle-free return or exchange.

(Please note: intentional damage is not eligible for return or exchange.)

Returns Process:

  • Contact us via contact@chechirp.com
  • We will make the best arrangements depending on your return type, location and general situation.
  • You will need to arrange and pay for the shipping. It is your responsibility to also arrange any insurance and packaging you deem appropriate, and you accept the responsibility of risk for any loss or damage during shipping.
  • If Chechirp is arranging your return, please note that you may need a printer to print the return label that we will email to you.
  • Make sure you will include your order number with your returned parcel.
  • Send the parcel, packaged to avoid any damage, from your local postal operator or drop-off point.
  • Once we have received the product, and if the item is in satisfactory condition, we will refund your original payment within 7 working days.
  • If the product is returned damaged, incomplete, or not in the original packaging, this may result either in a reduction to your refund to compensate for the loss in value.

All Policies and Processes remain subject to change at any time. Current versions will always be available to view at the chechirp website.

 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 working days.

Late or missing refunds If you haven’t received a refund yet, please follow these steps: First, check your bank account again Then, contact your credit card company. It may take some time before your refund is officially posted Next, contact your bank. There is often some processing time before a refund is posted If you’ve done all of this and you still have not received your refund yet, please contact us via contact@chechirp.com.

Sale items Sale items will be refunded up to the value they were sold at.

Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for further details.

Gifts Refunds will only be made to the original purchaser of the goods. If the refund is in the form of a discount voucher then that voucher is transferable.